What To Expect at my Appointment

Do I Need A Referral?

One of the most common questions we receive is, “Do I need a referral to book an appointment?”

In most cases, the answer is no. Referrals are not required to access services such as physical therapy, chiropractic care, massage therapy, or mental health/chronic pain counselling at Haas Health.

Physical therapists and chiropractors are considered primary healthcare providers in Canada, meaning clients can access care directly without a physician referral. Massage therapy and counselling services also do not require a referral to book an appointment.

Where this can sometimes become less straightforward is with private insurance coverage. Some insurance providers may require a physician’s referral before they will reimburse certain services. Because coverage plans vary, we recommend checking directly with your insurance provider to confirm whether a referral is needed for reimbursement.

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Private Treatment Rooms

Privacy is of the utmost importance at Haas Health. Rest assured you will be provided with a completely private treatment room. We want to make sure our clients are comfortable and treated in a positive and safe environment. 

Appointment Time

Appointment lengths may vary depending on the clinician and type of service being provided. Time is scheduled to allow for assessment, treatment, discussion, and appropriate clinical documentation.

Your appointment time is reserved specifically for you, and we do not double-book appointment spaces. If you are unable to attend your scheduled appointment, please review the cancellation policy below and contact the clinic as soon as possible to reschedule.  

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What Should I Wear?

Please wear comfortable clothing that allows you to move freely and, when appropriate, supportive clean footwear. Depending on the type of appointment and area being assessed or treated, it may be necessary to access or expose certain areas of the body. Every effort will be made to keep you comfortable and maintain your privacy and modesty throughout your appointment.

For some services, wearing or bringing items such as shorts, a tank top, or loose-fitting clothing may be helpful. Your clinician will guide you as needed based on the nature of your appointment. Please let your provider know at any time if you feel uncomfortable or have concerns.

What Should I Bring?

Please consider bringing the following; 

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